Refund Policy

In case you would like to return an item please note the following return policy: 

In the rare case you don't like what you ordered: 

As long as the product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. Please send us an email to

We will share with you the address to return the item.                                 

Once the product has been evaluated and it’s eligible for return, we will issue a payment to return your money. Please note that a fee of 35 AED will be deducted from your order total for this service. 

In the rare case of a sub-optimal quality:

If you have a complaint about our product, please send us an email with your order details, along with pictures and videos of the item showing the fault within 7 days of purchase to

We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in. Upon receipt, we will refund your money or send you a new item. 

In the rare case of returns outside of UAE: 

Please note that we cannot offer free returns for products from outside the UAE currently. 

Send us an email to or contact us via What's App to access and discuss whether your items are eligible for return. If agreed we will organize a courier to collect the items. 

After receiving and inspection of the item at our head office in the UAE,  we will issue a voucher for you.

Please note that we are not able to return any cost in shipping and customs for the item to be returned.